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IRS tax refund delay: Still calling the phone number' Here's why you can't get through

Published May 03 2021 at 8:25 AM GMT
Key
Points
  • If you’ve been trying unsuccessfully to get through to an actual human being at the Internal Revenue Service (IRS) to ask why your tax refund is delayed, know that you have plenty of company among your fellow taxpaying Americans.
  • As of last week, the IRS had answered only 2% of the 75 million phone calls it’s received about 1040 forms during the current tax filing season.
  • That’s according to a new blog post from Erin Collins, the National Taxpayer Advocate, who works for an independent office within the IRS to identify trouble spots and recommend solutions to taxpayer woes.
  • And there have been plenty of woes this year: As the Taxpayer Advocate Service has already pointed out, some 30 million 2020 tax returns have required manual processing, in addition to a backlog of paper returns still left over from 2019.
  • Manual processing can cause delays, and they can be triggered by a number of factors, including errors or miscalculations on the return, or even security protocols that flag returns for ID verification.



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  • Published May 3, 2021 8:25 AM GMT