Japan Airlines Replaces “Ladies & Gentlemen” With Gender Neutral Greeting

Published Sep 28 2020 at 11:00 AM GMT
  • Japan Airlines (JAL) is becoming the latest global airline to introduce gender neutral greetings for customers, as reported by AFP.
  • As of October 1, 2020, JAL will stop addressing passengers as "ladies & gentlemen," and will instead use gender neutral greetings like "good morning" and "good evening.
  • This will apply both at airports and onboard flights.
  • Announcements in Japanese already use gender neutral terms, so this decision primarily applies to announcements made by the airline in other languages.



  • Published Sep 28, 2020 11:00 AM GMT