Reputation Acquires Nuvi, Leader in Social Customer Experience
Published
Apr 05 2021 at 7:15 PM GMT
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- REDWOOD CITY, Calif., April 05, 2021 (GLOBE NEWSWIRE) -- Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah.
- Nuvi's award-winning social listening and data visualization capabilities are a strong complement to Reputation's innovative platform built for the next generation of experience management.
- Today, 91% of people believe that companies should fuel innovation by listening to their customers.
- Yet, only 32% of marketing and customer experience professionals believe they have access to the information they need to understand customers' needs.
- This dynamic has created a dramatic gap between customer expectations and a company's ability to gather feedback data and quickly act on it.
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- Published Apr 5, 2021 7:15 PM GMT